Food Product Returns

VASUDA NATURALS sells packaged edible food products. For hygiene, food safety and quality-control reasons, we generally cannot accept returns simply because a customer changes their mind after delivery.

Products that have been opened, used, consumed, tampered with or improperly stored after delivery will generally not be eligible for return or refund unless the product was defective when supplied.

When You May Be Eligible for a Refund or Replacement

Please contact us if:

• You received an incorrect product.
• The product or pouch arrived significantly damaged.
• The packaging was open, torn or compromised when delivered.
• An item listed in your order was missing.
• You received a product that appears defective or unsuitable because of an issue existing before delivery.
• You received the incorrect quantity.

Items Generally Not Eligible

A refund or replacement will generally not be available where:

• You have simply changed your mind after receiving the order.
• The product has already been substantially consumed.
• The product was damaged after delivery due to incorrect storage or handling.
• The concern relates only to personal taste or preference.
• Product packaging has been intentionally damaged or tampered with after delivery.
• Sufficient evidence of the reported issue cannot reasonably be provided.

How to Report an Issue

Please contact us as soon as reasonably possible after receiving your order.

To help us review your request, please provide:

• Your full name
• Your order number
• The product name
• A clear description of the issue
• Photographs of the affected product
• Photographs of the outer parcel or packaging, where relevant
• Photographs showing the batch number and other product details printed on the pouch where reasonably possible

How the Review Process Works

Approved Refunds

If a refund is approved, it will generally be processed back to the original payment method used for the order where technically possible.

Once we initiate the refund, the time required for the amount to appear in your account may vary depending on your payment provider, bank or card issuer.

Partial Refunds

If only one product or part of an order is affected, any approved refund may be limited to the affected item rather than the entire order.

Replacements

Depending on the nature of the issue and product availability, we may offer a replacement instead of a refund.

If a replacement product is unavailable, another appropriate resolution may be offered.

Return Shipping

Please do not send any product back to us unless our support team specifically asks you to do so.

If a physical return is required for an approved claim, we will provide the relevant instructions.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests where possible. However, an order may no longer be cancellable once it has been packed, processed or dispatched.

Refused or Undeliverable Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery or another customer-related delivery issue, any refund or reshipment request will be reviewed individually.

Applicable shipping or handling costs may be considered when determining the final resolution.